Help Center
Business/MarketingA: Video is the most requested content on the internet. People are looking for video content, appreciate video, and perceive sites with video as more attractive and interesting.
A: The answer is a resounding yes! Our clients experience an average increase of 30% in conversion rates with automated video.
A: The impact of adding video has been so resoundingly positive across the board that we offer a unique - no small print - 4X ROI GUARANTEE. It means that we guarantee that the increase in sales thanks to video will be at least 4X the payment (i.e. your cost), or we will reduce your payment. Thanks to the combination of our powerful image reviving technology and our smart measurement and adjustment system, you are assured that results will be seen very quickly.
A: The answer here is simple – for every product that you have product images. If an image makes sense, video makes sense even more.
A: Our platform enables you to display multiple video versions per product. In the beginning, the platform serves each version equally. It then measures the success of each version (usually we measure the ratio between video views and purchases). Once sufficient statistics are gathered, the system automatically increases the probability of serving the higher performing version and you enjoy a further boost to sales.
A: Our platform enables you to display multiple video versions per product. In the beginning, the platform serves each version equally. It then measures the success of each version (usually we measure the ratio between video views and purchases). Once sufficient statistics are gathered, the system automatically increases the probability of serving the higher performing version and you enjoy a further boost to sales.
A: Automated video is the only solution for you. There is no other reasonable way to cover your entire catalog with video content and keep it up-to-date.
A: Yes, we enable you to upload your own content to the video platform. In such a case you pay a lower cost per view (to cover hosting and streaming costs only). The nice bonus here is that your video competes with the automated videos. You will be surprised by the results...
A: Websites worldwide use the Treepodia platform to enhance their site content and communicate their messaging to clients. The technology is autonomous and compatible with any language you may request.
A: Video has a positive effect on your SEO efforts. Click here to read an interesting article about this.
A: Our reporting system provides you with insightful information about video views, video business performance, the CVR of each video version per product, as well as the CVR of visitors who did not watch video. Via the system you can also control the actual videos, adding and eliminating specific video content.
A: Yes, although we recommend doing so only under very specific circumstances. Please speak with one of our video consultants to find out if this option is right for you. Purchasing the videos, however, means you will have to host and serve the videos yourself, connect each video to the relevant product page (which, with more than 100 products is not much fun), and update price changes. In addition you will not be able to add user reviews, enjoy our smart A/B testing mechanism with automatic content adjustment, or use our comprehensive reporting system.
A: Our reporting system provides you with insightful information about video views, video business performance, the CVR of each video version per product, as well as the CVR of visitors who did not watch video. Via the system you can also control the actual videos, adding and eliminating specific video content.
GeneralA: Definitely not. All you have to do is embed our simple integration code to the template of your product page. Our system does the rest for you so that the right video appears on each product page, and in cases where more than one video version is available, automatically performs A/B testing and promotes the highest performing version per product.
A: The automated videos are template based. We custom make the templates for each retailer, taking into consideration your specific data structure and product attributes. This approach allows you to fully leverage the specific data that is available and most likely to influence your customers to buy. Additionally, you have full control via the web-based management tool to control the system rules as well as the video releases (including eliminating any video at any time).
A: Integration with Treepodia's video system is accomplished using JavaScript code that is embedded in your product pages. We chose this method since it poses no restrictions on your server side technology. In addition, JavaScript integration has zero effect on page serving time. Data feeds are provided using XML or CSV files.
A: Our service includes a built-in video player with advanced measurement capabilities.
A: The videos are hosted and served by us, ensuring that the video performance is both reliable and scalable. To ensure smooth play and a positive user experience, we work exclusively with the leading CDN networks all over the world.
A: Using our service does not affect your bandwidth, since the videos are streamed by us. Our integration code is reduced to the minimum possible, and is loaded at the end of the page with almost zero effect on the speed of your page load.
Common Integration ProblemsA: The most common reason why a video does has to do either with the ID of the DIV which holds the video in an embedded integration, or the button ID in a dialog integration.
Please make sure that the DIV ID and the button ID match the ID in the integration code.
Another reason could be that you have the control group option enabled. Double check to see if you can see the video on another computer or using a different browser.
A: This is a known bug in our system with IE when using an HTML <p> attribute for holding the video in an embedded integration. We recommend using a <DIV> attribute to avoid this
A: To change the video size insert the following before the line Video.show();,
Video.setWidth(size);
Video.setHeight(size);
Remember, the size can only be changed before the video is loaded. We recommend keeping the appropriate ratio (4:3, 16:9) for the best quality video presentation.
A: This could be for one of two reasons:
- The product does not have a video
- The control group is enabled.
A: This feature is shown in our integration sample. Make sure the video button has an appropriate ID, and its CSS style display is set to 'none'. For example:
<a id="video-btn" href="javascript:showVideoDialog('Video', video, null)" style="display:none">Watch Video</a>
Then, in the video handler function in our integration script, change the display to 'inline'. For example:
If (video.hasVideos()) { document.getElementById('video-btn').style.display = 'inline'; }
Please make sure the IDs match
Data feedA: We need a data feed of your catalog which includes at least the product SKU, name, URL and the URL of at least one product image. Any further information, such as additional product images, price, user reviews, special promotions, etc. will make the video richer, more attractive and more interesting. Our recommendation is to start with your existing data feed and gradually enhance it from there.
CVRA: This is common when the integration is inserted dynamically when a video is available for the product. For accurate results for all visitors you need to create an "Add to Cart" integration that is not dependant on a video being available.
A: In order to change the action item to purchase, please refer to our CVR help page and see the External CVR section.
A: In order to see the purchased items, please verify that you have implemented Treepodia's CVR.
Keep in mind, due to time differences, the system may experience a short delay in updating new purchases.
DVSA: 301 redirect is the most efficient and Search Engine Friendly method for webpage redirection. It's not that hard to implement and it should preserve your search engine rankings for that particular page. If you have to change file names or move pages around, it's the safest option. The code "301" is interpreted as "moved permanently". You can create one by follow the instructions located here
A: The indexing time is up to Google. Usually it takes up to 2 weeks.
A: To see your current results log in to your Google Analytics account.
- Choose the domain
- Click "View Report"
- Click "Traffic Sources" (top left)
- Go to the bottom of "Top Traffic Sources" and click "View full report"
- At the bottom of the page you will now see "Filter Source/Medium:" - Enter "Treepodia" and click GO.
A: Your Google video sitemap file is synchronized with your product data feed. Any error that occurs should be fixed in the product data feed. If the error still occurs contact service@treepodia.com
A: Editing the video sitemap is not possible. Adding additional information to the sitemap is possible only by contacting service@treepodia.com
Video DistibutorA: We can distribute your videos to YouTube, Facebook, Metacafe and more. The most recommended platform is YouTube.
A: Simply provide us with a list of the relevant SKU's and we will add the specific videos to your distribution list for you.
A: Distributed videos are shown in Google search results and expand the exposure of your videos , which in turn means further coverage of your products as well. In addition, each distributed video contains a link to the relevant product page and to your company's website.
A: Any information you'd like to add can be added. We recommend adding the name of the product, the product page URL, the name of your company and a few words regarding your company.